The journey of customer delight doesn’t begin at the point of purchase. It starts way before the sale is made, at the very first interaction someone has with your business. And you’re not done after they purchase either. You've already provided them with valuable content, but If your priority is customer retention, they need to be continually nurtured by remarkable experiences.
We decided to step in front of the camera this week to share some video marketing tips. It seemed fitting to deliver our message about video with... a video. This being our first vlogging venture, we learned a few things in the process of filming. But that could be a post of it’s own. (Hint: It probably will be.) If nothing else, we hope you find our first crack at becoming boisterous on-screen personalities amusing. Enjoy!
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We've been working on a lot of new websites for clients lately -- writing new copy and developing inbound and content marketing strategies along the way. And I've noticed a common trend for many B2B and B2C sites. Generally speaking, they all have solid copy and excellent content. But something's a bit off.
5 SCENARIOS WHERE IN-HOUSE & OUTSOURCED MARKETING ARE BETTER TOGETHER The question of whether to outsource marketing or keep it in-house is a common one. Both options have their advantages, and if your organization is currently examining this question, we have a great resource for you here. But this post isn’t about a clear-cut, either-or scenario. Because let’s face it. Sometimes, the best option is to forge forward and bring along the best of both worlds – an integrated marketing team that uses the combined talents of in-house and outsourced staff members. Some businesses and nonprofit organizations have an excellent track record of using this combined approach. Here are 5 ways this best-of-both-worlds scenario could play out…
Building a strong customer base is critical to small business growth. But do you know how much your business is spending to get new customers? Maybe you’re underspending, and your business isn’t investing enough in marketing and sales. By not investing enough in marketing and sales, your business risks losing out on bringing in valuable new customers. This sets your business up for “field of dreams marketing”, where businesses are overly optimistic about their ability to bring in new customers, and underestimate the investment needed in marketing. On the other hand, perhaps your business has a problem with its sales or marketing efficiency. If revenue from a customer is less than your business is spending to acquire that customer, then you may have to price the product too high – which can further slow down the sales process.
If you're like most builders and suppliers, you are eager for sales and marketing results that you can count on. You want more website visitors, more leads...and ultimately, more customers. In the minds of many business owners, jumping in to tactics is often perceived as the fastest way to achieve those results and growth. The truth, however, is that inbound marketing approaches that begin by focusing on tactics tend to end in failure. The good news is that there is an easier way.
My experience with marketing brochures Like a stereotypical millennial, I have a hard time doing what I'm told if it doesn't make sense to me. That was the case when I was asked to develop a brochure to market a new product. The company had put out brochures for all its products and services for time immemorial. But here was the problem: the new product was extremely high tech and sophisticated. Only tech-savvy people would be interested in buying it, and tech-savvy people don’t go browsing through brochures. So instead of drafting the text, pulling in graphic designers, and sending thousands of copies to print, I did something different.
How much did your company spend at the last industry trade show? I bet it was spendy. That’s why Janna Erickson, Field Marketing Manager of HubSpot, keeps a close eye on the ROI of events. “My goal is ROI,” she said at the Twin Cities HubSpot User Group gathering on September 7 at the Minneapolis Central Library. “Events are very expensive.” As such, Erickson and her team focus on educating colleagues as to why certain events are important to attend, what their goals are for each event, and how everyone in the company can help her team reach those goals. In her discussion with the group, Erickson provided 4 main steps to achieve success at your next trade show.
Being a marketing manager in the digital age is an exciting, yet challenging role. On the one hand, you have so many tools available to give you insight into what you’re doing and to automate some of your tasks. But on the other hand, the tools and strategies change and evolve so quickly that it’s difficult to know if you’re using the ones which will give you the best results. The other challenge you have is that because of the complexity of digital marketing, there is a good chance that no one else in your company really understands what you do every day. Especially perhaps, your boss.
Business Model Evaluation When evaluating the decision to outsource marketing versus build an in-house team, a business model review is a worthwhile exercise. Some questions to initially ask about your organization are: Is your organization selling products or services? Are you operating in a well established market segment? Is demand for your goods and services consistent? What are gross margins on sales? What is the projected growth for your company? How important is timing in scaling your marketing functions? What is the competitive landscape like? As you start to answer these questions about your own business, clarity will begin to surface on whether outsourcing is right for your company.