Top 5 INBOUND23 Takeaways

4 min read
September 13, 2023

Last week, part of our leadership team had the incredible opportunity to attend INBOUND23 -- HubSpot's Sales & Marketing conference that brings together HubSpot customers, partners, and employees plus industry experts from around the world. It was 3 days full valuable insights and knowledge, just like we've come to expect from HubSpot. ๐Ÿงก

We had a great discussion with the leadership team about their key takeaways from this year's conference. Here are the top 5  takeaways:


1. Prioritize your customers' needs. Embrace change and soar or remain stagnant and fall behind.

In today's fast-paced and ever-changing business landscape, it is crucial for your company to adapt and meet the evolving needs of your customers. HubSpot understands this challenge and has strategically positioned itself as more than just a CRM. It has transformed into a robust customer platform that empowers businesses to build deeper relationships with their customers.

The shift towards a customer platform is not only about meeting the current needs of customers but also about being proactive in anticipating their future requirements. HubSpot understands that customer expectations are constantly evolving. By embracing a customer platform approach, you can stay ahead of the curve and deliver exceptional experiences that drive loyalty and growth.

HubSpot's customer platform is not just limited to sales and marketing functions. It encompasses a holistic approach to customer engagement, bringing together various aspects of the customer journey. From the initial touchpoint to post-purchase support, HubSpot's platform enables businesses to seamlessly engage with customers at every stage, fostering long-term relationships and maximizing customer lifetime value.


2. AI is poised to revolutionize the business world, and now is the perfect opportunity to jump aboard the AI train.

HubSpot's customer platform, coupled with engagement hubs and a connected ecosystem, has the power of artificial intelligence (AI) at its core.

By leveraging AI, you can unlock valuable insights from your customer data and deliver tailored solutions that address their unique needs. This level of customization and personalization sets HubSpot apart from traditional CRM systems and positions it as a leader in the industry.

AI will play a pivotal role in driving the alignment your customer facing teams, process, and technology to enhance operational effectiveness and exponentially creating value across both operational processes and customer experiences. Its potential is truly transformative, positioning AI as a driving force behind the success and growth of businesses.

Dharmesh Shah, Founder at CTO at HubSpot, succinctly captures how AI will transform business:


3. HubSpot's Smart CRM is designed to seamlessly grow with your business and offers unparalleled flexibility.

When it comes to finding a flexible CRM, businesses that are scaling often face a difficult choice. They must decide between a powerful and expensive solution or a cost-friendly but rigid one. Unfortunately, this decision often leads to inefficiencies in providing the right information to teams, resulting in low adoption rates and decreased productivity.

HubSpot's CRM stands out with its customization and extensibility features. These features unlock endless potential and use cases for the customer platform, allowing HubSpot to directly compete with existing mid-market CRM systems like Salesforce. What sets HubSpot apart is its ease of use and adoption, making it a strong contender for any business.

Join HubSpot Today Sign up for a free account to experience HubSpot's Smart CRM for yourself!


4. High-quality content continues to reign supreme.

In today's digital age, where information is readily available at our fingertips, content has become more important than ever. However, it's not just about creating any content; it's about creating high-quality content that stands out from the noise.

With the proliferation of blogs, social media, and other online platforms, there is a surplus of content being produced every day. This content overload makes it challenging for businesses to capture and retain their audience's attention. That's where the role of a good editor becomes crucial.

In a world where everyone can be a content creator, the role of an editor becomes even more important. They help filter through the noise and ensure that only the best content reaches the audience. By upholding high standards of quality, editors contribute to the credibility and reputation of the brand or publication they work for.


5. Engaging with customers throughout their buying journey is absolutely essential.

In today's complex buying process, customers have more control than ever before. With multiple stakeholders involved and the challenge of aligning cross-functional buyers on the company's definition of success, it is crucial for your sales team to understand that our role is to guide and support the customer throughout their journey.

Customers hold the reins and determine the pace at which they progress through the sales process, and move into the next stage. It is the sales team responsibility to provide the necessary information, resources, and support to help customers make informed decisions.

By focusing on the customer's needs and priorities, we can build trust and credibility, ultimately leading to successful sales outcomes. It is important to establish open lines of communication, actively listen to their feedback, and adapt our approach accordingly. By doing so, we empower customers to take ownership of their buying journey and feel confident in their decision-making process.


Attending INBOUND23 was an incredible opportunity for our leadership team to gain valuable insights and knowledge from industry experts, and we're excited to .

If you want to stay ahead of the curve and drive growth in your business, we encourage you to explore these topics further and see how they can transform your approach.