What outcomes do you create for your clients?
Last week during our annual DenamiDays team celebration, we spent time reflecting on and answering this question.
This annual all-team gathering is a chance to refocus, celebrate what’s working and look ahead to who we want to be two years from now. From there, we work backwards: What has to be true now to make that future real?
Our answers all revolved around what it takes to drive value and outcomes for our clients.
Two days later, HubSpot announced its annual Spring Spotlight release. Their theme: Value.
The timing was perfect.
Every update in this release reflects HubSpot’s company-wide commitment to stability, reliability, and outcomes teams can measure.
While HubSpot is only part of what we do, their approach to this release aligns with how we approach every revenue operating system build. Technology only delivers value when the foundation beneath it is solid.
We require context, goals and clarity before we start any outcome-focused build.
The same should be considered for every campaign, sales outreach and piece of website content.
The new releases in HubSpot’s Spring Spotlight are worth your attention because they bring together the context of your organization and your clients with the power of AI to make your tech stack create better outcomes for your team and clients.
Today I’m sharing the releases we’re most excited to use to drive outcomes for our clients.
Outcome: Build Awareness
Search built most of our brands over the last decade. AEO is replacing it, yet most marketing teams don't have a clear strategy for it yet.
AEO (Answer Engine Optimization)
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AEO answers the question your team has probably started asking: when a buyer asks ChatGPT or Gemini for a solution, does our brand show up? This tool helps surface the answer and shows you how to improve. |
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Use cases:
- A marketing team discovers their brand appears in only 12% of relevant AI-generated answers, while their top competitor appears in 47%. AEO surfaces which content is driving the gap and recommends specific pages to create or update.
- A content team uses citation analysis to identify that three competitor blog posts are consistently cited in AI answers for their highest-value search topics and builds a content plan to close that gap.
HubSpot AEO starts from your CRM data, so the prompts it tracks reflect how your actual buyers search and makes recommendations to improve as your CRM data grows.
Included in Marketing Hub Pro+. AEO is available as a standalone product for $50/month.
Outcome: Grow Revenue
Sales reps spend an average of 40% of their time on work that isn't selling: researching accounts, hunting for contacts, building lists, crafting outreach from scratch.
Three updates work to reduce that time.
Prospecting Agent
When this agent was released last year, it only covered the research and outreach part of a B2B salesperson’s job. Now it monitors target accounts for buying signals, identifies full buying committees, sources net-new contacts, and drafts personalized outreach. This update also brings sales sequences into Prospecting Agent, allowing you to control tone, messaging and timing.
Use cases:
- A rep sees that a target account just posted three VP-level roles and received Series B funding. Prospecting Agent surfaces the account with "why now" context, identifies the full buying committee, and drafts personalized outreach for each contact in minutes, not hours.
- A marketing-qualified lead comes in. The agent finds four other decision-makers at that company, using ZoomInfo or Apollo, and drafts a coordinated sequence for the whole group.
Prospecting Agent learns from your actual pipeline and tells you whether signals will lead to closed deals for your business. You can now try Prospecting Agent for free for 28 days, making it low-risk to test and implement.
Available in Sales Hub Started+.
Smart Deal Progression
After each meeting, HubSpot analyzes the call transcript alongside your full deal history and surfaces suggested CRM updates, a drafted follow-up email, and next steps with transcript citations you can review.
Use cases:
- By the time a rep finishes a discovery call, HubSpot has suggested updating the deal stage, drafted a follow-up email referencing specific points from the conversation, and created a task to send a proposal by Friday.
- A deal has been sitting in the same stage for three weeks. Smart Deal Progression flags missing next steps and surfaces recommended actions based on what's worked at this stage in similar deals.
Most AI meeting tools stop at a summary. This connects the conversation to your pipeline and keeps momentum during the handoff from a good call to execution and close.
Available in Sales Hub Pro+ and Service Hub Pro+.
Intent and Data Enrichment
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Keep contact and company records current automatically by feeding your lead scoring, workflow routing, and AI agents with accurate data. Buyer Intent has expanded from 5 to 16 company news signals and is now fully automated. |
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Use Cases:
- A key contact at an existing customer changes jobs and joins a company that isn't yet in your pipeline. Buyer Intent fires a signal, automatically creates a new lead, and alerts the rep while the relationship is still warm.
- A high-fit company starts researching topics related to your product category. They're automatically added to a targeted nurture sequence so you don’t spend time building manual lists or letting accounts slip through the cracks.
Buyer Intent is native to each CRM, so it scores fit against your actual closed-won patterns, ICP, deal history, and your best customers.
Data Enrichment included in the Starter+. Buyer Intent requires HubSpot credits.
Outcome: Scale Support
The questions your service team are asked haven't changed, but the expectation for fast, accurate responses has increased.
Customer Agent
This agent now handles the high-volume emails with controls that make it feel manageable rather than risky. The pricing model has also changed to support outcomes. You pay 50 credits per resolved conversation (down from 100), meaning you only pay when the agent solves the problem.
Use cases:
- With new multi-brand support, teams can configure a separate Customer Agent for each brand. This means a distinct tone and knowledge base, so customers always feel like they're talking to the right team.
- A support team enables Customer Agent for after-hours email only, starting with 25% of volume. The agent handles routine questions overnight, reducing the morning queue to a fraction of what it used to be.
Decide when your team needs to step in, and know they'll start with full context instead of from scratch.
Available in Pro+. 28-day free trial available for existing customers before credits are required.
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Have questions about how these updates could help your team? Let's talk!
We love helping teams maximize the value they get from HubSpot. |